Terms of Service
Items are categorized by service but may apply to all/other/unlisted services.
LAWN MOWING SERVICES
Services in this category include but are not limited to: recurring lawn mowing service, landscaping, trimming, weeds spraying, property clean-ups, tree, brush or stump grinding, etc.
1. PaymentWhen you have accepted our estimate, you will receive an invoice for the Month to be serviced. Effective April of 2023, new clients are requiered to pay upfront for Lawn Mowing Service If payments are not received by the 1st day of each month, Cowboy Landscape, LLC may withhold service, or upon written
or verbal notice, cancel service. Client will not receive a discount or be refunded for any service day missed due to late or nonpayment.. If a payment made by Check is unable to be processed, services will be put on hold until the payment is made, and a $35.00 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service.
2. SchedulingIn a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates. Lawn Services are placed on a weekly schedule and adjusted as needed throughout the season by our professionals. We do not have an exact hour of arrival. Please note that if our lawn care crews come to your property to perform scheduled lawn care service and your lawn is freshly mowed by another person or provider without notice to our company, a extra charge of 25% of your regular service cost will be assessed to your account. On holidays such as New Year’s Day, Labor Day, Independence Day, Memorial Day, Thanksgiving, and Christmas services will not be available.
3. Picking Up ItemsYour service will be predictable and reliable. Since you will know when we are coming, we ask that you please pick up all items and dog waste in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc. This includes dog fences and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our mowing crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we are providing a clean-up service) or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you while avoiding damage to your personal items and our equipment. Repeated occurrences, damage to our equipment, or personal injury to our employees may result in termination of service.
4. Courtesy and SafetyWhile Cowboy Landscape, LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own.
5. Extra Clean Up Due to Storm or Heavy WindsIf a storm or heavy wind leaves behind excessive sticks, tree limbs, and/or yard debris, we will clean up. In most instances, we will communicate with you and provide an estimate for the clean-up before any work is done; the only exception is if the debris is so severe that it hinders our ability to provide your regularly scheduled lawn service. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.
6. Extra Clean-Up Due to Tree DischargeIf a tree on your property (or a neighbor’s property) causes the excessive discharge to the point that it hinders our ability to provide your regularly scheduled lawn service, we will charge at a rate of $65.00 (Sixty Five) per man hour with a minimum of $40.00 (Forty) plus a minimum $25.00 (Twenty Five) disposal fee to clean up the area. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.
7. Skipping a MowOur crew leaders are trained professionals. When they arrive on the job site, they analyze the status of your lawn. If it appears that it does not need mowing and would benefit from skipping a week of service, the crew leader will make a note of the skipped service. This may happen during drier periods or toward the beginning/end of the season. Otherwise, your lawn will be mowed weekly during the fast-growth season and every other week during the dormant season. Our goal is to keep your lawn healthy, our employees safe, and our equipment in good condition. In the event of rain, we reserve the right to adjust service times or delay appointments as needed.
8. Requesting to Mow ShorterPlease be advised that we mow at the recommended height for your type of grass following the guidelines set forth by the Florida Department of Agriculture. This guarantees optimal health, quality, and aesthetic of your lawn. Mowing shorter may damage grass roots, promotes weed growth, and destroys the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.
9. DamagesWe cannot be held responsible for damage to irrigation systems, sprinkler heads, downspout covers, etc. We can replace certain items for a small fee. We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer, including, but not limited to: fencing, mailbox posts, fences, lanai screens, swing sets and play areas, unprotected siding that may be low to the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked areas. If an item should be directly damaged by our equipment, we will communicate the issue with you as soon as possible; if you notice that an item has been damaged, please notify us within 24 hours per our satisfaction guarantee below. Please note that Cowboy Landscape, LLC is fully licensed and insured, and carries one million dollar liability insurance.
10. Satisfaction GuaranteeYour 100% satisfaction is guaranteed. If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours. This contact may be in the form of a phone call or voicemail, e-mail, or service request through our Customer Portal. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Friday 8:00 am to 5:00 pm), we will contact you as soon as possible when we’re open. If an issue should arise after the 24-hour window, it may be due to an issue of nature or other circumstances that could prevent us from correcting the problem at no charge.
11. CancelationIf you choose to cancel your weekly lawn mowing service, a 30-day notice is required.
12. PromotionCowboy Landscape, LLC may take photographs of your property, in terms of “before” and “after” purposes. By accepting this estimate, you grant us permission to take such photographs and give us sole rights to the property of these photographs.
13. Weeds Spraying chemicalsChemicals will be used to prevent or control weeds on flower beds and driveways only, not on your lawn. If you have a screened pool cage we do no enter o spray weedkiller unless you email us and we arrange a date to be done.
While the crew of Cowboy Landscape, LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. Please keep the work area cleared of all children and pets for 24 hours following our service.
LANDSCAPING & OTHER SERVICES Services in this category include but are not limited to: the installation of a landscaping bed or outdoor living space in any capacity, maintenance of existing beds or areas, and any other services that may or may not require the use of equipment or materials. 1. Payment & SchedulingEffective April of 2023, new clients are requiered to pay upfront for Landscaping and Other Services. Cowboy Landscape, LLC may withhold service, or upon written or verbal notice, cancel service. Client will not receive a discount or be refunded for any service day missed due to late or nonpayment.. If a payment made by Check is unable to be processed, services will be put on hold until the payment is made, and a $35.00 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service. 2. Deposits and Payment in FullBy accepting your landscaping, sprinkler repair or trimming estimate, you agree to pay the cost of your service in its entirety. You understand that if the service cost is $500 or higher, a 50% non-refundable deposit (or prepayment) will be required before services can be scheduled. Payment will be due (either the remaining 50% or payment in full) at the time the service is completed unless otherwise discussed. It will be required to place a credit card on file in our secure online Customer Portal unless otherwise stated. Payment will be collected by us through the credit card on file in the Customer Portal at the completion of the service unless otherwise stated. In the case that we are unable to secure payment, the customer agrees to pay any collection cost incurred by Cowboy Landscape, LLC related to the collection process of outstanding balances. 3. WarrantiesCowboy Landscape, LLC offers a 90 days Limited Landscaping Warranty. Cowboy Landscape, LLC does not Guarantee plants, trees and sod material. Planting, Maintenance & Environmental Conditions are beyond our Control. 4. Water UsageBy accepting this estimate, you agree to provide Cowboy Landscape, LLC the right to use an on-site water supply as needed to complete the stated project without compensation. It is the Customer’s responsibility to make sure the water supply is on and working before we arrive. Service may be rescheduled, or canceled, and/or additional charges may apply if water is not available at the time of our arrival. 5. PropertyBy accepting this estimate, you understand that the service will be performed at the agreed-upon service address. It is your responsibility to procure any and all necessary property surveying, permits, etc. unless otherwise discussed. 6. Scope of WorkBy accepting this estimate, you understand the scope of work is limited to the description in the service estimate and/or design or sketch. Cowboy Landscape, LLC has no responsibility or liability for services that were not performed, if not listed in the service estimate. If you have any questions about the scope of work in this project, please contact us before accepting this estimate. If for any reason the scope of work should change or increase due to customer requests or matters out of our control, the compensation amount may change. Additional service requests or changes may be scheduled for a later date. 7. Weed GrowthCowboy Landscape, LLC is not liable for any weeds that may emerge after a landscape installation has been completed. Weed seeds are spread through wind and weather, i.e. factors beyond our control. 8. Courtesy and SafetyWhile Cowboy Landscape, LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own. Please note that Cowboy Landscape, LLC is fully licensed and insured. 9. Removal and Replacement of PropertyRemoval and replacement of grills, patio furniture, planters, children’s and pets’ toys, etc. is the responsibility of the homeowner. Once you are placed on our schedule, please prepare for our arrival accordingly. Should we need to remove items from the deck or yard, we will not be responsible for breakage, storage issues, or proper return to the original area. An additional charge will be applied for the time and labor devoted to the removal of these items. 10. DamagesCowboy Landscape, LLC cannot be held liable for any damage that may be out of our control, including ground status during excavation. We cannot be held liable for damage to our work should surrounding features or structures fail. Please note that Cowboy Landscape, LLC is fully licensed and insured, and carries one million dollar liability insurance. 11. PromotionCowboy Landscape, LLC may take photographs of your property, in terms of “before” and “after” purposes. By accepting this estimate, you grant us permission to take such photographs and give us sole rights to the property of these photographs.
LANDSCAPING & OTHER SERVICES Services in this category include but are not limited to: the installation of a landscaping bed or outdoor living space in any capacity, maintenance of existing beds or areas, and any other services that may or may not require the use of equipment or materials. 1. Payment & SchedulingEffective April of 2023, new clients are requiered to pay upfront for Landscaping and Other Services. Cowboy Landscape, LLC may withhold service, or upon written or verbal notice, cancel service. Client will not receive a discount or be refunded for any service day missed due to late or nonpayment.. If a payment made by Check is unable to be processed, services will be put on hold until the payment is made, and a $35.00 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service. 2. Deposits and Payment in FullBy accepting your landscaping, sprinkler repair or trimming estimate, you agree to pay the cost of your service in its entirety. You understand that if the service cost is $500 or higher, a 50% non-refundable deposit (or prepayment) will be required before services can be scheduled. Payment will be due (either the remaining 50% or payment in full) at the time the service is completed unless otherwise discussed. It will be required to place a credit card on file in our secure online Customer Portal unless otherwise stated. Payment will be collected by us through the credit card on file in the Customer Portal at the completion of the service unless otherwise stated. In the case that we are unable to secure payment, the customer agrees to pay any collection cost incurred by Cowboy Landscape, LLC related to the collection process of outstanding balances. 3. WarrantiesCowboy Landscape, LLC offers a 90 days Limited Landscaping Warranty. Cowboy Landscape, LLC does not Guarantee plants, trees and sod material. Planting, Maintenance & Environmental Conditions are beyond our Control. 4. Water UsageBy accepting this estimate, you agree to provide Cowboy Landscape, LLC the right to use an on-site water supply as needed to complete the stated project without compensation. It is the Customer’s responsibility to make sure the water supply is on and working before we arrive. Service may be rescheduled, or canceled, and/or additional charges may apply if water is not available at the time of our arrival. 5. PropertyBy accepting this estimate, you understand that the service will be performed at the agreed-upon service address. It is your responsibility to procure any and all necessary property surveying, permits, etc. unless otherwise discussed. 6. Scope of WorkBy accepting this estimate, you understand the scope of work is limited to the description in the service estimate and/or design or sketch. Cowboy Landscape, LLC has no responsibility or liability for services that were not performed, if not listed in the service estimate. If you have any questions about the scope of work in this project, please contact us before accepting this estimate. If for any reason the scope of work should change or increase due to customer requests or matters out of our control, the compensation amount may change. Additional service requests or changes may be scheduled for a later date. 7. Weed GrowthCowboy Landscape, LLC is not liable for any weeds that may emerge after a landscape installation has been completed. Weed seeds are spread through wind and weather, i.e. factors beyond our control. 8. Courtesy and SafetyWhile Cowboy Landscape, LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own. Please note that Cowboy Landscape, LLC is fully licensed and insured. 9. Removal and Replacement of PropertyRemoval and replacement of grills, patio furniture, planters, children’s and pets’ toys, etc. is the responsibility of the homeowner. Once you are placed on our schedule, please prepare for our arrival accordingly. Should we need to remove items from the deck or yard, we will not be responsible for breakage, storage issues, or proper return to the original area. An additional charge will be applied for the time and labor devoted to the removal of these items. 10. DamagesCowboy Landscape, LLC cannot be held liable for any damage that may be out of our control, including ground status during excavation. We cannot be held liable for damage to our work should surrounding features or structures fail. Please note that Cowboy Landscape, LLC is fully licensed and insured, and carries one million dollar liability insurance. 11. PromotionCowboy Landscape, LLC may take photographs of your property, in terms of “before” and “after” purposes. By accepting this estimate, you grant us permission to take such photographs and give us sole rights to the property of these photographs.